JMA IT is prepared to deliver your business with the tools necessary to increase productivity as well as improve customer satisfaction. Reaching across the technology platforms and integrating communications to speed delivery of solutions and improve performance can all be realized with Unified Communications.
Unified communications definition
An evolving communications technology architecture which automates and unifies all forms of human and device communications in context, and with a common experience. Its purpose is to optimize business processes and enhance human communications by reducing latency, managing flows, and eliminating device and media dependencies.1
Platforms that can be integrated into a UC solution include:
- VoIP
- Voicemail
- Instant Messaging
- Blogs
- IP Video Conferencing
- Wikis
UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.2
1 – Pleasant, Blair (2008-07-28). “What UC is and isn’t”. SearchUnifiedCommunications.com.
2 – McCharles, Rick (2008-04-16). “Definition of Unified Communications, Its Features and Benefits.”
